More Information
Callers in the U.S. can now reach the National Suicide Prevention Lifeline by dialing 988. This change was implemented in July 2022 and replaced the previous hotline at 1-800-273-8255 (TALK).
You can read the FCC’s order adopting 988.
Changes to Dialing
10-digit dialing in Eastern Washington
For 988 to work, the FCC required Washington to implement 10-digit dialing for the 509 area code in Eastern Washington. The rest of Washington already used 10-digit dialing.
Implementation dates:
- April 24, 2021: Anyone calling to or from 509 may start using the area code with dialing (area code + phone number).
- Oct. 24, 2021: Service providers must implement mandatory 10-digit dialing in the 509 area code.
- July 16, 2022: Dialing 988 will connect you directly to the National Suicide Prevention Lifeline.
No service changes
10-digit dialing did not change:
- Your telephone number or area code.
- The price of a call.
- Coverage areas.
- Rates and services.
- Whether a call is local or long-distance.
- Existing three-digit services such as 911, 711, and 211.
- The existing 1-800-273-8255 (TALK) number.
Safety and security equipment
Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing. Many systems already use 10-digit dialing, but some older equipment may still use seven-digits. Contact your medical alert or security provider if you are unsure whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit (or 1+10-digit) local dialing.
Contact your medical alert or security provider if you are unsure if your equipment must be reprogrammed.
Examples include:
- life safety systems or medical monitoring devices,
- PBXs,
- fax machines,
- Internet dial-up numbers,
- fire or burglar alarms and security systems or gates,
- speed dialers,
- mobile or other wireless phone contact lists,
- call forward settings, and
- voicemail services and other similar functions.
Service providers and companies with 509 phone numbers
Any service provider and company with a 509 area code should update all of their materials to include the three-digit area code, such as its:
- company website,
- stationary and letterhead,
- advertising materials,
- checks,
- contact information,
- I.D. tags and cards; and
- business cards.
Outreach toolkit
- Printable Dial 509 card
- Marque 509 tarjeta_SP
- Dial 509 copy-and-paste email
- Marque 509 Copiar y pegar el correo electrónico_SP
- 10-digit dialing factsheet
- Spanish 10-digit dialing factsheet