Summary: Staff investigation on telecommunications industry service quality compliance with WACs 480-120 telecommunications network performance standards; safety; network maintenance; service outages, emergency operation; responsibility for facilities and structure; maintenance and repair of facilities and support structures; repair standards; trouble report standards; service quality performance reports; identification, notice, and escalation procedures; and project priorities. Including but not limited to service provider project and infrastructure investment priorities and analysis, mass market evaluation, service quality related to merger conditions, alternate forms of regulation, interconnections and general reporting.
